Privacy Policy

This Privacy Policy describes how Thomson Air Conditioning (“we,” “us,” or “our”) collects, uses, and shares your personal information when you visit https://thomsonac.com/, request service or a quote, book an appointment, call us, or message us.

INFORMATION WE COLLECT
When you visit the site, we automatically collect certain information about your device and visit, including your IP address, browser type, device information, time zone, referring and exit pages, the pages you view, and how you interact with the site. We refer to this as “Device Information.” We collect it using cookies, log files, and similar technologies such as tags and pixels.

When you contact us or request service, we collect the information you provide, which may include your name, phone number, email address, service address, details about your request, and any files or photos you choose to upload.

When you call a number on the site or start a text or chat conversation, we collect your phone number and the contents of your message so we can respond and provide service. When you book an appointment through our online scheduler, we collect the contact and service details needed to schedule and complete the work.

HOW WE USE YOUR INFORMATION
We use the information we collect to:

• Respond to your requests, provide quotes, and schedule and perform HVAC service.
• Communicate with you about your request, appointment, or account, including by phone, email, and text.
• Improve and optimize our website and understand how visitors use it.
• Measure the performance of our marketing and advertising, and where permitted, show you relevant advertising.
• Protect against fraud and misuse and comply with legal obligations.

COOKIES AND CONSENT
We use a cookie consent banner to obtain your choices before non-essential cookies and tracking technologies run. You can accept, reject, or customize non-essential cookies at any time using the banner or the cookie settings link. Essential cookies needed for the site to function are always active.

THIRD PARTIES WHO MAY RECEIVE YOUR INFORMATION
We share information with service providers that help us operate the site, communicate with you, and measure performance. These include:

• Google (Google Analytics and Google Ads, delivered through Google Tag Manager) for website analytics and advertising measurement. See Google’s Privacy Policy. Analytics opt-out: https://tools.google.com/dlpage/gaoptout.
• Google reCAPTCHA to protect our forms from spam and abuse, subject to Google’s Privacy Policy and Terms.
• WhatConverts for call and form tracking and marketing attribution.
• Podium for web chat and text messaging.
• ServiceTitan for online appointment scheduling and service management.

We may also disclose personal information to comply with applicable laws, respond to lawful requests, enforce our terms, protect our rights, or in connection with a merger, acquisition, or sale of assets. We do not sell your personal information, and we do not share the mobile phone numbers collected for SMS with third parties for their marketing purposes.

SMS MESSAGING
By opting into our SMS messaging service, you agree to the following. Data collection: we collect your name, email address, mailing address, and mobile phone number when you sign up for SMS updates, through our website contact form, email, service agreement, or scheduling tools. Data usage: we use your information to send service updates, appointment reminders, and related communications. Data security: we protect your information with secure storage measures. Data retention: we retain your information while you are subscribed and remove it on request.

MESSAGE AND DATA RATES MAY APPLY. Messages are recurring and frequency varies. For HELP or to STOP, contact us at (714) 987-1236 or info@thomsonac.com, or reply STOP or UNSUBSCRIBE. After you unsubscribe, we will send a final confirmation text and remove your number within 24 hours. We do not sell, rent, or share collected mobile numbers.

BEHAVIORAL ADVERTISING
We may use your information to provide advertising or marketing that we believe is relevant to you. You can learn more through the Network Advertising Initiative. You can opt out of targeted advertising here:

• Google: https://www.google.com/settings/ads/anonymous
• Facebook: https://www.facebook.com/settings/?tab=ads
• Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
• Digital Advertising Alliance: https://optout.aboutads.info/

YOUR RIGHTS AND CHOICES
You can ask us to access, correct, or delete the personal information we hold about you, subject to information we must keep for legal, administrative, or security reasons. To make a request, contact us at info@thomsonac.com.

California residents: under the CCPA and CPRA you have the right to know what personal information we collect, to request deletion or correction, and to opt out of the sale or sharing of personal information. We do not sell personal information. To exercise your rights, contact us at info@thomsonac.com or (714) 987-1236.

DO NOT TRACK
Our practices do not change in response to a Do Not Track signal from your browser.

CHANGES
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons.

CONTACT US
For questions about this policy or our privacy practices, contact us by email at info@thomsonac.com or by phone at (714) 987-1236.

Effective Date: 7/13/2026.